Existing users, 
Maybe I'm the only one experiencing this problem, but on Friday, I purchased, downloaded, and installed GL9. (I've been a paid registered user since the days of GoLive Cyberstudio.)
Upon launch, it naturally wants my serial number--I go back and look at my email from Adobe, and instead of a serial number, it says to contact Customer Service.
After two phone calls, level 1 customer service tells me I have to wait a couple of days, as there is a problem with GL9 serial numbers, and that they will send me a serial number in a couple of days.
I realize I can run the software in Trial Mode, which is fine. I just hate the hassle.
OK, quick story: Both phone calls included this exchange: After establishing who I am, I was asked how they could help me. I explain just the same as the first two sentences above, ending with "so I don't have a serial number." They apologize for my inconvenience and then say they can help. And they start with "Can I have your serial number please?"
....
Hey Adobe, I've got a suggestion: How about training your outsourced customer service to listen to the customer, just in case they have to vary from the script?...
Adobe GoLive
web authoring/site management tool
Version: 9.0
Upgrading, serial number "Contact Customer Service" - Robert Welch
My email from Adobe gave a serial number that worked, but then the installer requested a serial number for an older version of GL to complete the process. It would not accept my GL 6 serial number as valid.I got the same Adobe customer “service” run around. After more than an hour on the phone, mostly on hold listening to loud music, finally speaking with people in India, some of whom it was impossible to understand and hearing numerous apologies and the word “unfortunately” excessively, no one could/would give me a valid serial number for my registered GL 6.
It is obvious that Adobe’s money-saving outsourced customer service department is trained to be polite, offer apologies (they all use the exact same apology phrase) and use the word “unfortunately” since they do not provide actual customer service. In view of the cost of Adobe products, I believe they could do a lot better and still make a huge profit. I understand this as Adobe’s contempt for customers.
The bottom line to this Adobe saga is that my problem is what they call “an” technical issue and I will have to call back Monday. I do not want to go through the nightmare of calling again and will probably try to find a way to return the update via the Internet.
Oh yes, they told me that I am a valued customer and thanks for calling Adobe! What a waste of time and money.
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Sunday, June 10 2007 @ 09:38 AM PDT