Existing users, 
Well, as of May 17, 2007, Matterform Media still has not reopened.
Their website states:
Tech Support is CLOSED
Tech Support is currently closed because of personal matters requiring attention. We apologize for the inconvenience. Tech support will be available again April 16.
Their tech support has been closed for a total of over two months now with no recourse whatsoever for their customers.
The paid filter subscription server has been down for over three months, approaching four months. Michael Herrick has not offered any type of compensation for his customers but instead has only kept our money without providing the paid service. I have been forced to file a complaint with my credit card company for a refund.
DO NOT SPEND A DIME WITH THIS COMPANY!
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MATTERFORM MEDIA OUT OF BUSINESS/CLOSED FOR GOOD?
Feedback Type: Commentary
Contributed by: appearance.tech Thursday, May 17 2007 @ 11:16 AM PDT
Product Platform: MacOSX
Used Product For: Over One Year
Recommend Product: NO
Comments
MATTERFORM MEDIA OUT OF BUSINESS/CLOSED FOR GOOD? - studio108
Looks like someone pulled the plug this weekend (August 12, 2007). Main server is down and remote filters not working at all.Can't even access customer service to get that message about being closed.
Seems strange. This was a great product for many years.
Monday, August 13 2007 @ 04:26 PM PDT
MATTERFORM MEDIA OUT OF BUSINESS/CLOSED FOR GOOD? - appearance.tech
Well, here it is now June 16 and MATTERFORM MEDIA is still CLOSED after about a total of four months.MATTERFORM MEDIA has vanished, no support, nothing. Michael Herrick seems to have skipped town without providing his customers any service or recourse.
The paid filter subscription is still not working and Michael Herrick still has not provided any refunds. Instead, Herrick has decided to keep our money and not provided the paid service.
Michael Herrick and Matterform Media, GIVE US OUR MONEY BACK! Surly, you are not a low down, common thief that takes people's money without providing the paid service are you? Four months is long enough to wait.
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Saturday, June 16 2007 @ 04:37 PM PDT