Upon asking for help on this site I recieved quick and freindly customer service as well as a great product from the trail download. It took a little while to get used to the VST plugin capabilities but I certianly ended up with the impression that the product is worth more then it costs for the quality that it gives. Overall it has 300 presets already built in to modify mp3 sounds and comes with the ability to create your own custom ones. Excellent product and comes with my recommendations.