Mac OS X | Business / Productivity | Word Processing | MacJournal | Poor support

MacJournal

Journaling, blogging & podcasting tool.

Version: 5.1.1

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Poor support

Feedback Type: Review

Contributed by: noahchumleigh Monday, April 02 2007 @ 04:21 PM PDT

Product Platform: MacOSX

Used Product For: Over One Year

Recommend Product: YES

This used to have the most fantastic support but now very poor. Tried to register on their support site but still waiting for authorisation after 12 hours. Tried to ring all you get is an automated reply.

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Comments

Poor support - mwray222-100000000000000000000000000206551

Apologies for the issues. Regarding receiving the serials, this email is sent automatically immediately after you place your order. Do you have a spam filter and could it have been rerouted to it? Regarding phone support, our dept has been depleted to a skeleton staff due to flu but, at last check, our call back time was under two hours. Have you left a voice mail? We would like to solve your problem but will need to know who you are so please email me direct at lryan@marinersoftware.com.

thanks
Logan

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Tuesday, April 03 2007 @ 08:45 AM PDT