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Organize scientific articles.

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Love the programs - hate the registration process

Feedback Type:  Commentary

Contributed by: MarkusWinter Friday, February 23 2007 @ 05:09 AM PST

Product Platform: MacOSX

Used Product For: Less than a month

Love your programs! More to support your ongoing efforts than out of a need for the program I purchased a licence for Papers which seems very nice indeed, but unless it can replace EndNote it won’t play a major role on my Mac.

Now to the less nice bit – I absolutely hated the registration process. If I had known about it beforehand I would not have bought a licence. One thing is that there is absolutely no mention of the licence being tied to one computer before you are send the serial number and have to enter a validation process - so I can’t use it at home on my iMac and on the road on my laptop without buying a second licence. I also wonder what is going to happen fairly soon when I’m selling my Mac and buy another one – how do I transfer my licence as it is bound to this particular computer?   

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Comments

2 comments |

Love the programs - hate the registration process - mekentosj

Hi Markus,

Thanks for the kind words. We will make this point of the registration process more clear. Also we have kept the fact that people buy new computers in mind. If this is not sufficient, please send us an email and we can easily adjust things. We normally don't take longer than half a day to respond...
Cheers,
Alex & Tom
Mek & Tosj

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Monday, March 12 2007 @ 07:51 AM PDT


Love the programs - hate the registration process - wgscott

I'd urge you to consider some sort of academic licensing scheme -- like one license for a research group, rather than one per computer.

From a business point of view, you should be targeting the large and largely dissatisfied pool of EndNote users.

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Monday, May 07 2007 @ 11:38 AM PDT