I bought this software 1CLICK DVD COPY 5 in Feb. I had problems with this software from the very beginning. I would try to copy a DVD and it would just hang there. It would not read my drives. When I attempted to find out what was wrong it hung up my computer and gave me critical errors. I had to uninstall your product to even get my computer up and running again.
I wrote customer service and reiterated this to them not once, but twice. I told them nicely mind you that I wanted a refund. I received a very incredibly rude email stating that they were not obliged to refund my purchase unless I demonstrated there is a problem they cannot resolve. I wrote two emails back demanding a manager to contact me. They ignored me both times. I had to go through my bank to get my money back. Very rude and incredibly inappropriate customer service.