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Mac OS X  |  Audio / Video  |  Players  |  SWF & FLV Player  |  Not a good product and a very lousy customer support

SWF & FLV Player

SWF & FLV Player

Play, rewind, fast forward swf/flv movies.

Version:  3.8.20.6241

   [ Views: 424 ]

Not a good product and a very lousy customer support

Feedback Type:  Review

Contributed by: mrjamie1 Tuesday, February 20 2007 @ 08:58 AM PST

Product Platform: MacOSX

Used Product For: 6-12 months

Recommend Product: NO

I really cannot recommend the SWF Movie player from Eltima, nor any of their products (as I have used two of them and was unhappy with both of them). The SWF Player had several bugs when I bought it and you couldn't properly rewind or forward. The tip of the iceberg however was when I couldn't use the product anymore because I had lost my downloaded version. The new version required an update and their representative Serge became quite mean in my e-mails and accused me of not having gotten in touch with them before (although I said I was an un happy customer). Now I'm really upset and would like to share my experience with other Mac users.   
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Comments

1 comments |

Not a good product and a very lousy customer support - Janna_Eltima

I am the support person of Eltima Software. And I regret to see that you have posted the bugs here and not sent them to support@eltima.com as Serge has asked you several times. I understand that an "un-happy customer" can be very enthusiastic of posting his comments online rather than trying to discuss and fix the troubles with tech support. But I personally hope that other clients of Eltima won't go to spoil the company reputation instead of looking for the actual solution.

PS: I have just sent you an email replying to your specific requests.

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Wednesday, February 21 2007 @ 02:29 AM PST