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Mac OS X  |  System / Utilities  |  Other System / Utilities  |  Parallels Desktop  |  Customer support

Parallels Desktop

Parallels Desktop

Run Windows simultaneously with OS X.

Version:  5.0

   [ Views: 801 ]

Customer support

Feedback Type:  Commentary

Contributed by: Paul_Vail_674 Monday, February 19 2007 @ 06:22 AM PST

Product Platform: MacOSX

Used Product For: Have Not Tried

Recommend Product: YES

I'm interested in trying Parallels, but having invested in VirtualPC and its predecessors over the last 7 years, buying at full price to run Windows on my mac only for web browser (we do web development -- our only need for a Wintel machine), I'd just as soon get to try the 'cool stuff' economically. Boot camp works fine for us, but only for XP/Vista. Parallels advertises the opportunity to run XP, Vista, ME, 98 and other flavors, without the reboot. Very attractive.

Many have complained about non-existant tech support. Knowing that some on VT protest out of habit, or may have poor communication skills that could lead to being 'ignored', we visited their website and wrote directly, asking if there was a competitive upgrade pricing. Didn't get an immediate reply. If one is ADD, that could be frustrating. But within two days, a representative CALLED me back to answer my question (and then some), and EMAILED me back upon my request with full information, including the suggestion that the online website was the most expensive way to go, suggesting that I look at other online vendors for some savings. The rep from the actual company offered suggestions for a cost-savings option around their own shopping cart. That seems like a pretty decent level of customer support to me -- and I will buy Parallels as a result. Sometimes companies drop the ball, but sometimes it's in how they are approached that results in how we are handled.   

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Comments

5 comments |

Customer support - mikedipalma

Yes, pre-sales support is great .... I found that also ... but wait until you need tech support .... you're lucky if you get a return email.

Reply to This

Tuesday, February 20 2007 @ 05:15 AM PST


Customer support - mikedipalma

Yes, pre-sales support is great .... I found that also ... but wait until you need tech support .... you're lucky if you get a return email.

Reply to This

Tuesday, February 20 2007 @ 05:16 AM PST


Customer support - mikedipalma

Yes, pre-sales support is great .... I found that also ... but wait until you need tech support .... you're lucky if you get a return email.

Reply to This

Tuesday, February 20 2007 @ 05:23 AM PST


Customer support - jawporta

It's a million times better that VPC

Reply to This

Tuesday, February 27 2007 @ 11:15 AM PST


Customer support - billmatthews

I'm not sure why others have had difficulty with tech support, mine hass been exemplary. You can check out the forums for yourself at http://forums.parallels.com/ (not sure why it's not linked on their main page anymore). But the support from the staff and peers there has always been very helpful...has been since I started playing with the original public beta.

Reply to This

Tuesday, February 27 2007 @ 11:20 AM PST