Existing users, 
Dear customers,
It has been brought to our attention that several users did not receive replies to support requests. We are working on ironing out any such issues and we have taken steps to improve our technical support services. We receive many requests daily, including ones that require numerous replies and it has been difficult for us to reply within the same day. We are developing a new system to help us ensure faster support and we are also hiring additional support staff. We are sorry for any inconvenience this may have caused our customers. Please understand that we are a growing company and we will be doing our best to provide our services to you.
If you have not received a reply via technical support, please e-mail me directly at: mrogov@nullriver.com and I will do my best to help you get any issues resolved quickly.
Further, there have been rumors of Nullriver Software having stopped developing PSPWare -- I assure you this is incorrect. We are in fact working on a major update for PSPWare and adding support for the PS3 (you heard it here first!). Please, in the future, refer to our web site for updates on our products and company and not forums where misinformation is often spread. PSPWare at its current stage is a very popular and highly rated product. We believe we have a good working milestone out right now, and that is why there are no current minor updates. We are working on bigger updates.
Thank you for your attention,
Maksim Rogov
President
Nullriver, Inc.
PSPWare
sync music, movies, photos & backup to/from Sony PSP
Version: 2.5.2
Message from the President of Nullriver, Inc.
Feedback Type: Developer Note
Contributed by: Friday, February 16 2007 @ 01:03 PM PST
Product Platform: MacOSX
Used Product For: Over One Year
Recommend Product: YES
Comments
Message from the President of Nullriver, Inc. - vt245
Dear President of Nullriver, Inc,By leaving this comment here and not releasing any update on PSPWare whatsoever you actually admit that Nullriver drops the support for a product as soon as it starts to show just the smallest sign of aging. I've checked for that major update of PSPWare ever since you posted that comment one year ago, but to no avail.
However, I did recently re-download PSPWare off your site. And I noticed the downloaded version was 2.5.2 while the version residing on my mac was 2.5.1. The automatic update feature did not tell me there was a newer version, however. And that was because the build number (504) for both versions was still the same. This leads me to believe this version update was merely to keep up appearances. "We released an update on december 5th last year!" Sure...
I suppose the next candidate to end up in the fridge is Connect360? I mean, while other open source versions of media center apps support live transcoding of exotic video formats, you only support the formats the xbox knows how to deal with.
Please be careful of accusing the community of spreading misinformation. So far, people have been spot on.
Sunday, February 10 2008 @ 12:00 AM PST
Message from the President of Nullriver, Inc. - flyinglow2
Just found this program. Pretty nifty, but buggy. It was released over 14 months ago. Wow! Great product support/development. What the hell would compel me to actually spend money on crap like this?Reply to This
Thursday, May 17 2007 @ 02:54 PM PDT