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Life2Go

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Email Kainjow your complaints!!!

Feedback Type:  Commentary

Contributed by: ereddekopp Monday, February 12 2007 @ 01:44 PM PST

Product Platform: MacOSX

Used Product For: 6-12 months

Recommend Product: NO

I recently sent this email to both Kainjow and Prosoft:

"I just wanted to follow what many others have been angry about.

I think it is great you have joined in with Jax development and things are growing for you there.

But for those of us who have purchased and supported Pod2Go, then Life2Go...leaving us with no fully functional version of the application we paid for is unforgivable. Offering a discount on a yet to be released Jax doesn't make that OK.

You left us all with a beta version, that still had issues and that I had to uninstall because of an ongoing bug this app had and have no version to reinstall. So I am now without the program at all.

You give third party Mac developers a bad name and I am mobilizing with other former Life2Go users to spread the word of these practices and BAN Jax when it is released on the matter of principle if nothing else.

It is a completely unreputable way to do business.

The developer who created CoverFlow released an updated and complete version of that software, before it became Apple's. That was the proper way to do it."

I received this response from Prosoft:

"Hello Erick,


I've read your email below and I wanted to address some of your concerns and complaints--

Please note that we will be posting the following on our website shortly:


Attention Life2Go users

Prosoft Engineering, Inc. has obtained non-exclusive rights to integrate some of Life2Go functions into our upcoming Jax® product.

Unfortunately, Prosoft Engineering did not acquire the entire Life2Go application and therefore has no ability nor rights to address any issues or distribute new versions of Life2Go (which is a product from Kainjow LLC).

Jax® is a completely different application and contains many more features than Life2Go.

Prosoft will be offering an exclusive upgrade path for any Life2Go owners when Jax® ships in the next few weeks.

If you are having problems with Life2Go and need technical assistance, please contact kainjow@kainjow.com


That is, Prosoft is licensing some of the code from Kainjow, who makes a product called Life2Go. Prosoft is licensing some of this code as a way to add some of that functionality to our new product, Jax® ---

Kainjow maintains all rights to their code and can indeed still sell and develop their product, Life2Go. However, from their website it looks like Kainjow is discontinuing their support and development of Life2Go (which is out of the hands of Prosoft). I am not sure why Kainjow has decided to abandon that and we have indeed called Kainjow looking for a response. I expect to hear from them shortly on that-- We have expressed the same concerns that you have, in abandoning their customers...


Cheers,

Gordon"

I encourage ALL of you to email Kainjow and complain about these practices! I really appreciate Prosoft's response and hope the best for their app's development, but Kainjow has screwed all of us who purchased and used his application!

Email him and complain to kainjow@kainjow.com   

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