Existing users, 
Roxio really does offer a nonexistent level of support: their website is one of the worst online experiences available. For example, I clicked the link for the new.ver which took me to their site; I cut+Pasted the login and password from my Roxio confirmation, click 'Login', and nothing happens.
Nothing at all happens. It could be incompetence, it could be indifference: I no longer care.
I've completely written them off at this point: I will use Toast T6 and Popcorn for as long as they continue to function, but I will not waste any more of my life or my resources attempting to get ANY kind of service from them.
Popcorn
Copy DVDs and convert video for iPod, iPhone & more.
Version: 4.0.1
Cannot log in to Roxio's wretched site
Feedback Type: Commentary
Contributed by: Diks Toosl Monday, November 13 2006 @ 05:35 PM PST
Product Platform: MacOSX
Used Product For: 6-12 months
Comments
Cannot log in to Roxio's wretched site - ponzoni1
I am having a similarly terrible experience with Roxio. Just purchased Popcorn 2. Doesn't work, and I can't get any tech support.Never buying anything from ROXIO again.
Tuesday, May 22 2007 @ 06:30 PM PDT
Cannot log in to Roxio's wretched site - pixelphoto
Go to:http://www.roxio.com/enu/support/default.html
on the right side of the page click on SUPPORT BY PRODUCT.
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Monday, March 05 2007 @ 10:55 PM PST