When I first downloaded Dot-Tunes, I had a few problems getting it to work. I sent the author (Jeff) email, and he promptly responded for me to contact him through AIM, which I did.

Within a few minutes, he was able to determine what I needed to do. Dot-Tunes was up and running perfectly.

Then about a week ago, Dot-Tunes "mysteriously" stopped working from any outside computer. I could access it using the internal IP, but not from an external one.

Once again, I contacted Jeff tonight using AIM. He spent well over an hour helping me, even remotely logging in, going over my router settings, etc. He tracked down the problem (my router settings were the problem, not Dot-Tunes).

I am once again up and running. I've used lots of software over the years, and talked with many authors for tech support. But Jeff took more time and was more patient and interested in solving my problem than any author has ever been.

Jeff is actively working on Dot-Tunes and adding user requests. In the short month since I paid for the software, I've already seen additions and improvements in the program.

Thanks again, Jeff. Great software. Perfect support. A+