Existing users, 
Using a newer version of Synchronize! Pro X and finding that your license doesn't cover that version has no consequences in itself. No previous version of Synchronize! Pro X is ever locked out because you try a new version.
You can launch the newer version, get the error message, and then use an older version forever. That's what the license says, and that's how the software works.
However, if you have problems getting an older version to work, we do not provide technical support to solve them.
As we clearly document in the "Read Me.rtf" file that comes with every download of Synchronize! Pro X, "Please note: Qdea publishes and supports only the current version of Synchronize! Pro X. If you want to keep using an older version, you may — but keep a backup. Qdea does not provide old versions."
Synchronize! Pro X
Make bootable system backups & sync your files.
Version: 6.1
License policy
Feedback Type: Developer Note
Contributed by: Friday, October 20 2006 @ 08:21 AM PDT
Product Platform: MacOSX
Used Product For: Unspecified
Comments
License policy - cottonM
They lost me sometime ago over this very issue. Not only would they not provide any support but when I lost the application (which had been working fine) in crash they refused to provide me with the version I had purchased. When I questioned this policy I was met with a curt if not snotty reply. Now I use SuperDuper for bootable back ups and ChronoSync for all the various small syncing and back ups I do. I had owned Synchronize for a long time.I too recognize the need to make money but the annual fee isn't in line with other similar apps and the refusal to provide support & access for previous versions certainly can't help customer relations. Why else would I take the time to comment at all?
Thursday, February 08 2007 @ 01:26 PM PST
License policy - Vic Lennard
I've been using SPX for 15 months to provide a backup for a server (running Mac OS X Server) of around 250GB. This includes multiple partitions and drives. Aside from the Mac OS X 10.3 "too many files open" bug, which disappeared when I upgraded to Mac OS X Server 10.4, SPX has run flawlessly in backup mode. I've read through many of the problems here and most, if not all, of them appear to be user error. And no, I don't work for the company.Two things on the licence issue. First, we pay heavy fees for updates to the Quark and Adobe software we use on a daily basis. I really don't see the problem in paying the equivalent of $25 per year for this software - my data's worth a lot more than that.
Second, in my opinion it's a cop out in refusing to provide *any* support for previous versions. If I can still get Quark to answer questions on QXP 4, you guys should be prepared to help out, especially if the brown stuff hits the fan. Not all users are going to have the technical expertise to solve problems and by refusing to support previous versions you lose customers. Just my 2c worth.
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Wednesday, January 03 2007 @ 07:45 AM PST