The program is great and generally works well for me.

However I can confirm what someone else wrote earlier: I encountered a program bug (it would only display the very first of a list of ebay system error messages and silently drop the others) and support was really unhelpful. I got so frustrated that I wanted to get my money back.

I sent 15 messages over the course of 2 weeks and I had to push them constantly. Of all the replies I got, a lot contained totally unhelpful suggestions, or stuff that plainly could not work if they had looked at the past conversation. They blamed unrelated stuff like my Internet connection. It was as if I had to restate the entire case with every message.

In the end they basically said, "sorry, we can't help you any more". Then I pushed some more and that was the first time I got a useful answer. I got a terminal command to raise the program's log level, and from the log output (which included the ebay system error messages which were suppressed in the GUI) the problem's cause was immediately obvious.

So in conclusion, the product is good and I still recommend it, it's easy to use and has nice templates, but if you ever need to get support, you should be prepared to spend some time and energy...

Five stars for Ease Of Use and the price, one star for support and four for the rest...