I am now at version 1.7.8 and although I can HIGHLY recommend Direct Mail for Mac OSX (more than excellent value for money) I am EXTREMELY dissatisfied with the lack of and/or delayed support, even if this is a sign of success and heavy workload.

Direct Mail is very intuitive, does the job as intended, and offers most of the options I expect from a direct mail engine.
We are based in France and cover the world: the spelling tools in several languages are brilliant.

Several issues remain unsolved, mostly related with attachment and also with loosing formatting and hyperlinks when importing or pasting a Word for Mac or image (logo) file into "message".

I am now avoiding attaching the document in question since many target email addresses filter and refuse incoming mail with attachments.

The only remaining option is to include everything in the body of the e-mail message. That's where the formatting issues remain.

The online help files do NOT cvoer nor answer my questions.

If there would have been a better product, I would already have switched only because of the time I am wasting trying to figure things out myself, mostly in vain since the program seems to be lacking these features.

If only Jonathan and friends could make an effort and REPLY. I hate radio silence and need to move on!

Herman