Existing users, 
I have used ChronoSync for about 8 months. Worked GREAT for about 7, then it started showing errors in the log and skipping several hundred files.
I tried everything I could to figure it out on my own. I read the "Help" which is skimpy on troubleshooting, as is their website.
Two weeks ago today, I contacted tech support with a detailed explanation of my situation, including an excerpt from the error log. I have gotten two emails back asking for more info (each with several days of lag time) and answered them promptly. Still no suggestions on fixing the problem and I have not heard from them in four days now.
This is sync software that I rely on regularly for important documents and if it doesn't work AND I can't get help sorting out the problem, I can't recommend it.
ChronoSync
Synchronize and back up your files/folders.
Version: 4.0.4
poor support experience
Feedback Type: Review
Contributed by: fargash Wednesday, August 30 2006 @ 10:14 AM PDT
Product Platform: MacOSX
Used Product For: 6-12 months
Recommend Product: NO
Overall Rating:
Ease of Use:
Support:
Quality / Stability:
Comments
think you may be missing the point - fargash
Hey, if it's my error, that's fine with me. And as I said, it worked great for me in a variety of situations as well.My comment is regarding the lack of help in fixing whatever problem it is. Two weeks of s l o w responses from Econ without an inkling of a solution or suggestion of how to get things back to running well is not cool for a utility that handles critical syncs and backups.
VersionTracker is where I go to read people's experiences about software, and that includes the support aspect. It is part of what I paid for when I bought this software and feel it is fair game to comment on.
Wednesday, August 30 2006 @ 01:09 PM PDT
RE: poor support experience - mbpd
As an Econ employee (not responsible for 1st/2nd tier support, BTW) I took interest in your woes. I tried to find your support ticket and, if your email address contains "100", then I was successful. If so, you seem to have fallen victim to a procedural flaw in our support system. Basically, your support agent attempted to ask a question of one of the programmers, but failed to specify which one. Thus he was waiting for an answer that never was going to come. I have informed the relevant parties and the procedure will certainly get modified to make sure it doesn't happen again. If you don't hear from them soon, simply reply to your support ticket asking "When am I going to get an answer on this?" That will kick it out of the limbo that it presently is in.As for your specific problem, the support ticket is scant on details, but it sounds like a problem that was addressed in v3.3.2, which we just released. That problem pertained to SMB mounted file servers, but it certainly could occur on USB drives if they are not HFS formatted.
Wednesday, September 06 2006 @ 05:06 PM PDT
It must be user error, not the program. - sorenmd
The problem is either with your incorrect installation or with corrupted files that you are trying to backup. I have installed and used ChronoSync in countless configrations and it has always worked flawlessly. If your OSX system files are damaged in any way, or have incorrect permissions, this would possibly be the reason for your errors. Do a reinstall of OSX Tiger and Chronosync (newest version) and it will work.Seeing that nobody else has your problem, it is a user error not the program's fault.
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Wednesday, August 30 2006 @ 12:27 PM PDT