After not being able to order an upgrade on their web site (errors on their order page), I called their customer support. I've been a user since V1.0 when it was developed by Terran and I gave Autodesk two of my original serial #'s for an upgrade path. They told me that both of them were not valid serials and they couldn't help me. WTF? I also tried the trial and barely anything worked on it, including H264. These people obviously don't want any continued or new users for this product. I was furious that they "couldn't find" both of my original serial numbers that bought legally and have used for years. I'm sure as hell not buying it for the NEW price now. Horrible customer support.. AAArrrgghhh.