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Mac OS X  |  Business / Productivity  |  Finance  |  Intuit Quicken 2007  |  This is worth reading . . .

Intuit Quicken 2007

Intuit Quicken 2007

financial management software

Version:  R2

   [ Views: 638 ]

This is worth reading . . .

Feedback Type:  Troubleshooting Report

Contributed by: Meister Fritz Wednesday, August 02 2006 @ 03:55 AM PDT

Product Platform: MacOSX

Used Product For: Over One Year

In previous remarks, I have attempted to provide a log of my communication with Intuit regarding a "Quit" bug with Quicken 2006. Well, the last response from Intuit is priceless because the directions are for a PC, not a Mac. Read on!

Paul, thanks for your reply.

I can understand your concern.

In this case, it might be an issue due to some conflict between the Quicken program and the MAC. To correct the issue, please try to reinstall Quicken after you start your PC in safe mode:

To perform a Safe Boot, hold down the Shift key at startup immediately after you hear the chimes. Keep holding it until the Mac logo appears on the screen. If you were successful, the words "Safe Boot" should now appear in the logo box. You can now release.

If the issue persists, please provide us with the following information. We will be glad to provide you with a new setup file download which you can use to reinstall Quicken on your MAC:

Your Full name:
Address:
Phone number:
Zip code:
Quicken version and edition:

Paul, if you need additional assistance, please reply to this e-mail or visit our support site at http://support.quicken.intuit.com where you can search our knowledge base or chat live with an agent. Have a great day and thank you for using Quicken!

Respectfully,

Rubul
Quicken Customer Care   
System Info:

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Comments

3 comments |

This is worth reading . . . - Scott Citron

Uh, these directions ARE for a Mac, Paul.

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Wednesday, August 02 2006 @ 06:53 AM PDT


This is worth reading . . . - dsmsam

Meister Fritz is wrong, the instructions given by Intuit are for a Mac and are the correct troubleshooting steps to take in isolating his problem. Just because he has never heard of a Safe Boot does not mean it is a PC only process.

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Wednesday, August 02 2006 @ 06:56 AM PDT


This is worth reading . . . - Meister Fritz

I am aware of the Safe boot into the Mac. I responded too quickly because he's referred to a PC!

The bottom line is that given the Safe Boot installation of the application and the updater, the key combination command still failed after a couple of cycles.

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Wednesday, August 02 2006 @ 06:09 PM PDT