We all know that when a drive goes down, you end up running every utility you've got to recover the directory first, then the data. I seem particularly cursed with directory failures on my LaCie 1tb drives. I think it is because they are really RAIDs with four 250gig drives in each of them. I deal with directory problems all the time, as I have 17 Firewire drives on my main system. The one absolute constant thing I do and recommend as a first step is to use the CLONE feature in DataRescue. Very often, if I clone a drive then run a directory rebuild utility on the new drive to which I have made the copy, it works. For some reason, only Data Rescue will do this properly. I have tried CopyCatX, Retrospect, SuperDuper, Carbon Copy Cloner and a couple of others and they never will effectively clone a drive with damaged directory. DataRescue has worked every time I have tried this. Disk recovery is a bit of an artform, and DataRescue and Drive Genius are the two programs I always start with. SImply cloning a drive with it's cloning utility is often all that you need to do to get your data back fully intact. As for tech support, I have never dealt with any software publisher that is more helpful. Their guru has called me from his home on weekends to walk me through solutions.