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Mac OS X  |  Business / Productivity  |  Office Suites  |  Adobe Reader  |  Adobes support is simply inexistent!

Adobe Reader

Adobe Reader

View & print PDF files.

Version:  9.2

   [ Views: 879 ]

Adobes support is simply inexistent!

Feedback Type:  Review

Contributed by: HansBR.old Thursday, June 08 2006 @ 12:02 PM PDT

Product Platform: MacOSX

Used Product For: Have Not Tried

Recommend Product: NO

My problem mailed to their support on their site. After having to complete a costless marketresearch, I send this message:

I have problems with upgrading the Adobe Reader.
I have installed v. 7.0.3 and downloaded the 7.0.8 patch.It would not install, because my version was not compatible (but did not say which one!). Downloaded the 7.0.7 patch which says the same as above. There is no information at all on your site to solve this problem. Do I have to download now the full new version?
Come on guys, I have a dial-up connection and sit there 5 hour to download that stuff (the 2 version more than 50MB) - and it does not work!
I am definitly not the only one with this problem.
Did you ever think in including an upgrade option in the Reader application who detects the version and leads to the right upgrade?
Have a nice day
HJR

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Conclusion:
I wanted to work exclusivly on my website (Consulting - Real Estate) with Adobe Acobat, because there are lots of archive, forms and contract for download. I start thinking of putting them in MS Word for download, because I cannot submit my clients to such a ridicoulos, desrepecting proceedure.   
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3 of 4 users found this helpful.

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Comments

5 comments |

Yes, "nonexistent" - Lickableunix

"Nonexistent" is the word you may be looking for; and I agree.
Although "inexistent" is a nonexistent word,
Your review is otherwise important and accurate.

Reply to This

Sunday, August 06 2006 @ 06:27 PM PDT


Adobes support is simply inexistent! - amgm

I have problems with upgrading the Adobe Reader either.
I have installed v. 7.0.5 and downloaded the 7.0.8 patch.It would not install, because my version was not compatible (but did not say which one!).
Fons

Reply to This

Tuesday, August 08 2006 @ 05:53 AM PDT


Adobes support is simply inexistent! - nateanderson

It only updates from the very previous version. i.e. If you have installed v. 7.0.5, you have to install the 7.0.7 update first and then the 7.0.8 patch.

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Wednesday, August 16 2006 @ 12:03 PM PDT


Adobes support is simply inexistent! - imobile

'because I cannot submit my clients to such a ridicoulos, desrepecting proceedure'

Uh oh ~

Or or readers to such poor use of spell checking or is that chequeing?

Reply to This

Tuesday, December 05 2006 @ 02:46 PM PST


Adobes support is simply inexistent! - KeesW

give the guy a break, his native language obviously isn't english, so what. his point is valid.
I didn't think there were people still running businesses of dial-up connections, though...

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Tuesday, December 05 2006 @ 03:02 PM PST