I'm a VT novice and unable to modify my previous review, so I'll have to type a new one.

While my experiences with Freeway 4 Express were less than pleasant, as detailed in the previous review, there is one thing that cannot be faulted, and that is the Softpress Systems technical support and customer service.

The frustration of some of the software problems I encountered left me less than pleasant, and yet the highly trained and professional Softpress staff maintained a consistent focus and worked hard to deal with my issues (involving the software, at least). There were some bugs that seemed to be flustering them as well, such as the flat ignoring of text codes by the software when I was trying to alter text from bold to plain, or italics to underline, etc. Softpress technical support was as surprised as I was when the software didn't function quite right. (Not their fault. I need only touch a computer to cause a software crash of some form.)

Rather than bail on me and tell me, "Sorry. Sucks to be you." Softpress went above and beyond. Since the Express version of the software doesn't feature text formatting removal, they upgraded my software to the pro version for me, allowing me to one-click "remove text formatting" and then reapply the specific bold, italic, underline, font, etc that I wanted. Immediately my frustration level went down considerably.

Follow up was also well done. I received an email several days ago from Richard Logan, wondering if things were working better for me. Very considerate, considering my snarling at the beginning of our email conversations.

Overall, I'm still not impressed with the express version of the software which did not function in any way as I expected and hoped. However, I strongly recommend Softpress as a company, and the PRO version of Freeway, which truly is the most easily-used Website design software I've found for the Mac.