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Mac OS X  |  Security / Privacy  |  Firewall  |  VPN Tracker  |  OK product, terrible developer

VPN Tracker

VPN Tracker

VPN client also optimizes mobile users' workflows.

Version:  6.0.3

   [ Views: 529 ]

OK product, terrible developer

Feedback Type:  Review

Contributed by: DrTimHill Monday, May 22 2006 @ 12:35 PM PDT

Product Platform: MacOSX

Used Product For: 1-6 months

This product seems to work pretty much as advertised most of the time -- but beware if you have trouble, because the developers have a pretty odd idea of customer service:

1. It's expensive for what it offers -- at $90 for the base version it's far more than most full-blown apps.

2. After you purchase, you have to go through a convoluted registration process to get the software running, and need to repeat this (including sending a begging email) if you need to move the software to a new computer.

3. The sign-up process for the VPN Tracker mail list is broken ont he web site, so if you do need help you cannot get it anywhere.

Overall, the impression is of a company that is more concerned with getting money out of you than with providing a high value service to the sucker (oops, I meant customer).   
Overall Rating:

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1 of 4 users found this helpful.

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