I have been using this program sense version 1 and love it! It has many hidden features that make it an outstanding program. Some of the program features that make this an outstanding buy are in the Inventory side. You have 5 different prices on items sold, Individual price quotes on Items per customer, discounts on items and or invoices, Bill To Addresses with multiple different Ship To Addresses, ability to sell unlisted items, just to name a few. As for Ugly as some have said, I put functionality ahead of looks any day of the week. Also this program has all the accounting and billing features you could want. PS best tech support ever!