Contact Elgato Support for help - nick24

As always, Elgato Support is available to help any EyeTV user:

http://support.elgato.com

If you don't use that form, and post your message somewhere else, then we can't help.

If you do use that form (and not the Feedback form), then we can help you with your problem. That help could be in the form of troubleshooting steps, new software, or perhaps even a hardware exchange, if needed.

Before you contact us, make sure you look at our FAQ, for the latest information:

http://faq.elgato.com

Most problems have answers in the FAQ, so you can help yourself without even contacting Elgato Support. When you need additional assistance, then just tell us how we can help.

With almost 4 years of bringing EyeTV to Mac users, there have been many new features and improvements, but also a few temporary problems. We can help you work out those problems, when you contact us directly and give as many details as you can.

We will not provide support via message boards or Version Tracker, but we will check to see if there are problems not being reported directly to us. We like to see users post their true opinions here, but make sure you contact Elgato Support as well, to actually receive assistance.

Our goal is to solve all problems, and to make EyeTV as great as possible.

Nick Freeman
Customer Support

Elgato Systems LLC

900 Kearny Street Suite 750 San Francisco CA 94133-5145
http://www.elgato.com - http://faq.elgato.com

Reply to This

Friday, March 17 2006 @ 05:14 PM PST