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Mac OS X  |  Business / Productivity  |  Office Suites  |  Microsoft Office 2004  |  Warning re: Contact Syncing.

Microsoft Office 2004

Microsoft Office 2004

Entourage, PowerPoint, Excel, Word suite.

Version:  11.5.6

   [ Views: 1294 ]

Warning re: Contact Syncing.

Feedback Type:  Review

Contributed by: Dave Riker Thursday, March 16 2006 @ 08:50 AM PST

Product Platform: MacOSX

Used Product For: Over One Year

Recommend Product: YES

Looks like MS has done it again, by "sort-of" implementing a "feature".

I use Entourage (Ent) but have never really used the Apple Address Book (AB). But in order to sync to a cell phone, I have used 3rd party tools to sync my Ent data into AB, so that could then use iSync for sending numbers to my phone. With the latest Entourage upgrade, I figured I would not have to use a 3rd party tool for the Ent-AB step. I was wrong, MS has implemented "syning" in a half-#$%ed manner.

First, when using Ent's new sync-to-AB feature, the contact's Categories are NOT sent to AB. This is a gross oversight their part. I for example use "categories" to indicate which people are to be synced to my mobile phone (so only those in that category are sent to the phone). Other 3rd party tools take the Ent contact info, with categories intact, and send that all to AB. The categories become "groups" in AB., and you can select which group(s) to sync with your phone.

With Ent’s new syncing feature, the category data ignored, making this much more difficult.

Second - be very careful what you do with your AB entries once you sync them. I clearly set up Entourage so that the contacts would ONLY be synced FROM Ent TO AB. So, I did my syncing, and then saw that what was imported into AB was not sufficient (lack of Categories-groups). So then proceeded to delete all of the contacts from my AB (figuring I would go back to the 3rd party tool ... that actually works). However when I deleted the item from AB, ENTOURAGE DELETED ALL OF THE SAME ITEMS FROM ITS CONTACT LIST!

This happened even after I CLEARLY set up Entourage to have the sync ONLY go FROM Ent TO the AB.

Luckily I had a backup, but without that, all of my contact data would have been trashed.

So be very careful about this new Entourage "feature". Its not implemented in as complete a manner as it should be. Plus, the "sync" direction does NOT hold up in actual use, and you risk losing all of your contacts if you are not careful.

I will continue to use the 3rd party solution to get contact info from Ent into AB.

As usual, MS has implemented a feature JUST enough so they ca get Marketing copy from it, without much concern for its real-world usability.
  
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Comments

8 comments |

Warning re: Contact Syncing. - explorz12

I had the same thing happen to my calendar!! I clearly saidto replace sync items with my entourage items. I synced to iCal and didn't like the way it imported data to iCal. I deleted all items from iCal and next thing I knew my Entourage calendar was completely wiped clean.

Microsoft really missed the boat with this half-baked update

Reply to This

Thursday, March 16 2006 @ 02:48 PM PST


Warning re: Contact Syncing. - explorz12

I had the same thing happen to my calendar!! I clearly said to replace sync items with my entourage items. I synced to iCal and didn't like the way it imported data to iCal. I deleted all items from iCal and next thing I knew my Entourage calendar was completely wiped clean.

Microsoft really missed the boat with this half-baked update

Reply to This

Thursday, March 16 2006 @ 02:53 PM PST


Warning re: Contact Syncing. - corepromos

Actually, the problem isn't Microsoft this time, it's Apple's Sync Services.

The Apple Sync Services don't understand "categories", they just sync the raw info. Also understand that the idea with Sync Services is that if you make a change to, say a contact in Addressbook, that change will appear after a sync in everything else connected to Sync Services, including the new version of Entourage. So if you delete things in Addressbook, they will disappear in Entourage as well. This is not Microsoft's fault, it is the way Apple designed it to work...

Reply to This

Friday, March 17 2006 @ 08:22 PM PST


Warning re: Contact Syncing. - Dave Riker

Re: Categories

I understand that, however you can have the Entourage "categories" translate to "groups" in Address Book. That would make sense and 3rd party tools allow such functionality.

Re: Sync Services

That *could* explain it, however then MS's explanation and setup otions are misleading. The setup CLEARLY ask you to select how the "sync" is to be handled, and I most certainly said that the sync is only supposed to go FROM Entourage TO Address book. If Sync Services is not able to do that (one direction only) then the instructions which MS provides when setting up the syncing is misleading.

Reply to This

Saturday, March 18 2006 @ 01:27 PM PST


Warning re: Contact Syncing. - Dave Riker

Re: Categories

I understand that, however you can have the Entourage "categories" translate to "groups" in Address Book. That would make sense and 3rd party tools allow such functionality.

Re: Sync Services

That *could* explain it, however then MS's explanation and setup otions are misleading. The setup CLEARLY ask you to select how the "sync" is to be handled, and I most certainly said that the sync is only supposed to go FROM Entourage TO Address book. If Sync Services is not able to do that (one direction only) then the instructions which MS provides when setting up the syncing is misleading.

Reply to This

Saturday, March 18 2006 @ 01:31 PM PST


Warning re: Contact Syncing. - Dave Riker

Re: Categories

I understand that, however you can have the Entourage "categories" translate to "groups" in Address Book. That would make sense and 3rd party tools allow such functionality.

Re: Sync Services

That *could* explain it, however then MS's explanation and setup otions are misleading. The setup CLEARLY ask you to select how the "sync" is to be handled, and I most certainly said that the sync is only supposed to go FROM Entourage TO Address book. If Sync Services is not able to do that (one direction only) then the instructions which MS provides when setting up the syncing is misleading.

Reply to This

Saturday, March 18 2006 @ 01:35 PM PST


Warning re: Contact Syncing. - Dave Riker

Re: Categories

I understand that, however you can have the Entourage "categories" translate to "groups" in Address Book. That would make sense and 3rd party tools allow such functionality.

Re: Sync Services

That *could* explain it, however then MS's explanation and setup otions are misleading. The setup CLEARLY ask you to select how the "sync" is to be handled, and I most certainly said that the sync is only supposed to go FROM Entourage TO Address book. If Sync Services is not able to do that (one direction only) then the instructions which MS provides when setting up the syncing is misleading.

Reply to This

Saturday, March 18 2006 @ 03:11 PM PST


Warning re: Contact Syncing. - corepromos

Actually, the problem isn't Microsoft this time, it's Apple's Sync Services.

The Apple Sync Services don't understand "categories", they just sync the raw info. Also understand that the idea with Sync Services is that if you make a change to, say a contact in Addressbook, that change will appear after a sync in everything else connected to Sync Services, including the new version of Entourage. So if you delete things in Addressbook, they will disappear in Entourage as well. This is not Microsoft's fault, it is the way Apple designed it to work...

Reply to This

Friday, March 17 2006 @ 08:30 PM PST