Optimization | VersionTracker Pro | Website syncing not working correctly

VersionTracker Pro

desktop app finds, downloads, installs software updates

Version: 4.5.1

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Website syncing not working correctly

Feedback Type: Commentary

Contributed by: mprewitt99 Wednesday, February 15 2006 @ 07:04 AM PST

Product Platform: MacOSX

Used Product For: Over One Year

Recommend Product: YES

The VT website lists 135 apps installed on my current machine, whereas the VT software reports 292 apps (including kernel extensions, screen savers, and so forth). Why aren't both lists identical? I can go through the lists and easily find the discrepancies (for example, AbiWord shows up in the app, but not on the website list).

Curiously, the VT website page for the VT application says "VersionTracker Pro is not installed on any of your machines monitored by VersionTracker Pro" ... when in fact it is installed on four machines that I use (3 Macs, 1 Windows).

PS: A quick double-check shows that some apps, such as Adium, appear when I do a VT website HTML report that includes multiple computers (I see it listed there for my G5), but not in the CSV report for the same G5 machine. Very odd.

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Comments

Re: Website syncing not working correctly - CNET TechTracker Staff

There are a few normal reasons why your watch list may appear longer than the site list. If you are showing all your kernel extensions, it is likely that you have selected "Show untracked items." The trackable items are sent to our servers and will display on our site. The untrackable items are viewable on your local machine, but not sent to our servers.

Second, with regards to the VersionTracker Pro page/"not installed" message, make sure you are logged into the site with cookies enabled while viewing this page to see your machines reflected. If you do not, it is most often due to a browser setting. You must contact TechTracker Support to resolve that. (support@techtracker.com)

Lastly, with regards to the other potential discrepancies, Tech Support will need to see more specific information. For the machine with the Watch List / site report discrepancies, please send the contents of your "VersionTracker Pro Watch Lists" folder to TechTracker Support (support@techtracker.com) for further assistance.

Regards,
VersionTracker Staff

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Wednesday, February 15 2006 @ 06:00 PM PST