Existing users, 
I've given this product a long and fair go but was disappointed in a couple of areas, particularly the way it handled my Adress Book contacts.
It created unnecessary duplicates, etc.
I asked if this had been fixed in the latest version, I was assured it was, but to test it properly I had to purchase the update, and was told that I had 30 days to test it and could have a refund if I decided it was not working for me. I have all the emails detailing this.
This I did. My problem was not resolved. I entered an amicable email correspondence and then decided it was not for me. I requested a refund.
Three months later this has not happened.
Studiometry
Time billing program for studios or freelancers.
Version: 7.0.3
Dishonest responses (or lack of)
Feedback Type: Commentary
Contributed by: tasmanreview_dotmac Tuesday, January 03 2006 @ 02:29 AM PST
Product Platform: MacOSX
Used Product For: 6-12 months
Recommend Product: NO
Comments
Dishonest responses (or lack of) - Tom_Iwaniec_933
We refund all requests that are made within 30 days of the purchase. If you have not received a refund or response, please create a support ticket at http://support.oranged.netAs for the user saying that bugs have not been fixed, which bugs do you speak of? Please check out version history to see all of the new features we constantly add as well as the bugs we fix.
http://www.oranged.net/studiometry/versionhistory
If you have a specific issue, please open a support ticket, as we cannot provide adequate support through the version tracker feedback tools.
Kind Regards,
Tom Iwaniec
Thursday, March 16 2006 @ 11:38 PM PST
Dishonest responses (or lack of) - Tom_Iwaniec_933
We refund all requests that are made within 30 days of the purchase. If you have not received a refund or response, please create a support ticket at http://support.oranged.netAs for the user saying that bugs have not been fixed, which bugs do you speak of? Please check out version history to see all of the new features we constantly add as well as the bugs we fix.
http://www.oranged.net/studiometry/versionhistory
If you have a specific issue, please open a support ticket, as we cannot provide adequate support through the version tracker feedback tools.
Kind Regards,
Tom Iwaniec
Thursday, March 16 2006 @ 11:41 PM PST
Dishonest responses (or lack of) - badtzjunk
they keep saying on their msg boards that they'd "fix" issues in the next release, but they never do ...... there's many problems they said over a year ago on their baords that they said they would fix but still outstanding.Reply to This
Thursday, March 16 2006 @ 06:13 PM PST