When our graphic design firm wanted to switch its 20 plus artists from OS 10.3 to 10.4, we had been using Suitcase 11.x and thought we could get away with it. The result was an increase in down time rather than in production time, not to mention a total lack of security. After trying FontAgent Pro we were pleased that our artists were back to work and spending less time being frustrated with constant crashes which affected most of their programs. With FontAgent we have had very few problems and those could usually be traced to the font's fitness or age or other program prefs. We just ordered several more licenses for those employees moving from OS 10.3 to 10.4 and look forward to the FontAgent Server version, which is now being tested and will allow us both more access and control.