It's a shame people don't read the manuals. Our product is a simple product, but it does very complex things, and it needs to be installed correctly. Sorry that it's not just a case of double click and it's done. If you fail to follow the instructions, you're probably going to lose or corrupt your most precious data. There's not a lot to do, and it's not complex, it just needs to be followed step by step.

Many people trying e2Sync are using iSync for the first time. Sorry, but if you go and look at Apple's own forums, you'll see that iSync is very buggy. We have to work with iSync. People complaining of Entourage freezing because of a script warning, duplication, nothing coming from Entourage, 'no device found' errors, not all categories syncing, and nothing syncing, are the result of people trying our software before reading the manual and following the precise installation instructions. Treo users especially have trouble, because iSync just plain does not like Treos. It is NOT an e2Sync bug. If e2Sync is transferring data into iCal and AddressBook, e2Sync is working perfectly.

In our development and testing environment, we have 100% success every single time we install e2Sync. There is a reason for this - we know what we're doing. That's why we include the manual, so you can do it the same as we do it, and you'll have 100 success too.

If you create a working sync relationship between your device and iSync/AB/iCal, adding e2Sync will work. We 30-day-money-back guarantee it. But don't add e2Sync until you have that good sync relationship working, or OF COURSE e2Sync is not going to work, it's not a miracle healer for iSync's issues, it's not going to repair the problem if your device is not already syncing correctly.

Follow the instructions and it will "just work".