Existing users, 
My LOOPS four licenses no longer work since the update and their support was to point me to their FAQ page (no URL provided) and then upon entering the email address I used to purchase loops (as directed) I received an error statement indicating they have no record of my email address.
How appropriate that a product that plays infinite loops would place you in an infinite customer service loop that is of no real help. If 2.0 is working, and you do not plan on getting "waterfall" the only new loop they have added in over a year. I would advise you to stay put. If you are looking for good support, do not expect it.
LOOPS Screensaver System
Modular screensaver with delicious video loops
Version: 2.1.5
Upgrade at your own risk
Feedback Type: Review
Contributed by: Steven Graff Tuesday, October 04 2005 @ 06:40 PM PDT
Product Platform: MacOSX
Used Product For: Over One Year
Recommend Product: NO
Overall Rating:
Ease of Use:
Support:
Features:
Quality / Stability:
Price:
Comments
Re: Upgrade at your own risk - RockMSockM9NY
No offense, but combative responses to reviews on versiontracker don't really put a developer in the best light--no matter how justified they may be.Friday, December 30 2005 @ 08:54 PM PST
Re: Upgrade at your own risk - TwoSailors Network
> My LOOPS four licenses no longer work since the updateBecause after almost two years, v2.0 is a paid upgrade.
> and their support was to point me to their FAQ page (no URL provided) and then upon entering the email address I used to purchase loops (as directed) I received an error statement indicating they have no record of my email address.
Tried a different email address? Tried to tell me that it does not work so I can find your email address by using your supplied details?
> How appropriate that a product that plays infinite loops would place you in an infinite customer service loop that is of no real help.
You were not helpful too. You answered my question inaccurate and off topic. You didn't follow my directions. You seem to have difficulties to browse the web (how hard is it to find the FAQ page on the LOOPS website?)
> If 2.0 is working, and you do not plan on getting "waterfall" the only new loop they have added in over a year. I would advise you to stay put. If you are looking for good support, do not expect it.
C'mon, get real. I spend more than 4 hours with emails to you and I am willing to continue the help. But simply posting a comment like this on Versiontracker does not help you to get your v2.0 running. You even didn't want to update your 10.3.2 to 10.3.9 as I suggested. Then don't expect it to work without being a bit more cooperative.
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Sunday, November 06 2005 @ 10:35 PM PST