unreal. It does download finally...yesterday it would only link to version 9 but now it works for 10. But it will not open. This has been a problem in the past...and it still is not rectified wiht this company. There are other apps and utilities out there that do the same thing and I would recommend using those. This is really unextable. Plus, wiht all the other posts here stating various issues, you would think the company would respond and get on to fixing the problem. But Nada. go figure.