Existing users, 
Snapz Pro X
Screen and video capture utility; save actions as QuickTime movie.
Version: 2.2.2
Xcho
Feedback Type: Review
Contributed by: EndlessFx Thursday, August 25 2005 @ 12:05 PM PDT
Product Platform: MacOSX
Used Product For: 1-6 months
Recommend Product: NO
Well, I purchased Snapz Pro X with Movie, WireTap, and iSeek. I had a little problem with iSeek which I was left to finagle with by myself and a BIG PROBLEM with SNAPZ PRO X MOVIE which still does not work properly. Ambrosia has repeately ignored me when I send in requests for help, so I have essentially paid for an application that DOES NOT WORK. I am now looking at piecing together SnapNDrag and possibly SnapWeb or such for my needs. In the future, due to lack of technical support, I will stay far away from Ambrosia SW. I did not PAY for software to peck through a forum and not find an answer to my technical questions and to be summarily dismissed by what seems to be an arrogrant bunch of greedies with no care for the people who WERE keeping them in business!
Overall Rating:
Ease of Use:
Support:
Features:
Quality / Stability:
Price:
Comments
Xcho - AmbrosiaSW
Hello-Tech support from Ambrosia here. I apologize for your obvious frustration. Could you please resend information on the problems you're having with SP X to help@AmbrosiaSW.com and I'll be sure to reply immediately.
Monday, October 24 2005 @ 10:14 AM PDT
Xcho - AmbrosiaSW
Hello-Tech Support from Ambrosia here. I read your comments regarding WireTap Pro and am glad I followed link lane to this one also.
I'm concerned that you aren't getting replies sent to my address.
Please contact me once again and I'll send a reply immediately. I think I'm on top of all outstanding issues with SP X, so I should be able to get you up and running asap. If not, I'm sure we'll want to address whatever problem it is you're having.
Monday, October 24 2005 @ 10:12 AM PDT
Xcho - AmbrosiaSW
Hello-Tech Support from Ambrosia here. I read your comments regarding WireTap Pro and am glad I followed link lane to this one also.
I'm concerned that you aren't getting replies sent to my address.
Please contact me once again at help@AmbrosiaSW.com and I'll send a reply immediately. I think I'm on top of all outstanding issues with SP X, so I should be able to get you up and running asap. If not, I'm sure we'll want to address whatever problem it is you're having.
Monday, October 24 2005 @ 10:12 AM PDT
Xcho - andrez
Ah, another satisfied customer, just like I was. It still burns to have paid for product that just doesnt cut it and then to find that tech support is just doesnt cut it it either when it comes to hearing what PAYING customers are saying. I know I wont touch or recommend their products either! Do you get it Ambrosia?Andrez
Reply to This
Thursday, September 01 2005 @ 05:40 AM PDT