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Mac OS X  |  Business / Productivity  |  Calendars / Organizers  |  Groupcal  |  Unacceptable support - non functional or at best buggy

Groupcal

Groupcal

manage Exchange calendars in iCal

Version:  3.94

   [ Views: 582 ]

Unacceptable support - non functional or at best buggy

Feedback Type:  Review

Contributed by: alanralanr Monday, August 08 2005 @ 09:22 AM PDT

Product Platform: MacOSX

Used Product For: Over One Year

Recommend Product: NO

Doesn't work for Tiger. There was no warning or notice from developers that this would happen. Considering that this is marketed to people who rely on it for calendaring in a corporate environment, this is unacceptable. I just started missing meetings when it silently failed.

Before this had persistent problems with too many threads and memory being used which at some point would also cause it to silently stop working. Despite detailed bug reports and offers to spend extra time debugging this myself (I'm a developer too) this bug was never fixed.

And I have asked them repeatedly to keep us customers up on what is happening, such as when important bugs are detected and new features are released.

While not spending the effort to fix known bugs, they did have the time to add a different (and obtrusive) licensing system.

So there is no choice at this point other than to consign them to the category of incompetent and inconsiderate.

Note their last note "I estimate that we'll have something more to tell you in a week or so" was more than 5 weeks ago.
  
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Comments

3 comments |

At least they appear to be shaping up somewhat - Maat

Just to be fair, I do believe they have improved their customer support lately. Last week I sent them an email requesting some sort of roadmap for the tiger fix. I rexceived an answer on the same day, stating the following:

---
We apologize for the delay. We should have a working beta for you to download and test in around 5-6 weeks time. Thanks for your continuing support and patience with Snerdware.
---

Two minutes later I received an answer to a question I asked a couple of months ago, involving accepted meeting requests not showing up in ical.

This of course does not help us a lot in the short run, but it appears they are finally geeting their act together. Still I guess the best scenario for us users would be that Apple would buy Snerdware and put some real manpower into it...

Reply to This

Tuesday, August 09 2005 @ 01:44 AM PDT


At least they appear to be shaping up somewhat - Maat

Just to be fair, I do believe they have improved their customer support lately. Last week I sent them an email requesting some sort of roadmap for the tiger fix. I received an answer on the same day, stating the following:

---
We apologize for the delay. We should have a working beta for you to download and test in around 5-6 weeks time. Thanks for your continuing support and patience with Snerdware.
---

Two minutes later I received an answer to a question I asked a couple of months ago, involving accepted meeting requests not showing up in ical.

This of course does not help us a lot in the short run, but it appears they are finally geeting their act together. Still I guess the best scenario for us users would be that Apple would buy Snerdware and put some real manpower into it...

Reply to This

Tuesday, August 09 2005 @ 01:45 AM PDT


At least they appear to be shaping up somewhat - alanralanr

Given that they didn't follow up on their last response (we should know something in a week - 5 weeks ago) I don't have much confidence. Hopefully I'm wrong.

Reply to This

Tuesday, August 09 2005 @ 02:47 PM PDT