I personally have used Quicken since the mid-80's when it was on two floppy disks and have used it ever since up until I switch from Windows to Mac 2 years ago. I must say that I'm very disappointed and have been in communication with them several times over the very things many have posted here. They seem very content with producing Windows versions and providing updates but have tried to cram way to many features, bells and whistles to the product and forgot about what software efficiency is and bloated the code to add features upon features.

I've written to them about this and the fact that even though they taut significant improvements, their actual improvements are minor and the features get in the way of functional efficiency. I too also had difficulty with rebates at Intuit and have received notices that my submitted information was incomplete but since I've worked the rebate programs for many years, I've learned to scan copies of all receipts, serial numbers, box labels and bar codes that I send in complete fashion. I've resent my rebate and ended up getting a letter telling me that the originals needed to be sent. Of course they kept my originals and now that I no longer had them, I couldn't process the rebates.

Bottom line, after being an avid user of Quicken for more than a decade, I quickly became disillusioned with their products for Mac and have been hoping for an alternative to come along. I've worked with iBank, http://www.iggsoftware.com/ibank/index.php and it seems like a good tool for the money but I've not settled on that. I've gone to low-tech and started back to using a paper ledger instead of keeping my books on my computer.

I won't buy another copy of Quicken - sorry Intuit, your intuition was wrong, people do want a friendlier, simpler to use checkbook program that performs well, particularly on a Mac!

Cheers!