I'm fed up with both the PGP product and the organization. Apart from similar experience to those comments here, PGP 9 now won't let you select a group of files, and encrypt them all at once -- individually. It will create a .zip file containing all the selected files. Unless you've discovered a very serious bug, you'll never hear from the company's support staff.

Finally, they make you jump through hoops to even download the product. Click on the above download link, and you'll have to first fill out a long form requiring all sorts of personal information (I thought PGP was about privacy?!?) in order to download the DEMO version, then you're told you'll get an email with further instructions and your temporary key. WHY IN THE WORLD do they not simply have a place where EXISTING users can go fetch the latest software?!