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Version: 4.24
Fraud!
Feedback Type: Review
Contributed by: tankknight Wednesday, June 29 2005 @ 03:17 PM PDT
Product Platform: MacOS,MacOSX
Used Product For: Less than a month
Recommend Product: NO
The reviews looked good and the demo worked nice so I placed an order and paid for this software over 2.5 weeks ago. However, I haven't received the software and they won't reply to any of my support requests. I guess they must of sold all of their software or do not want new customers, but they have no problem taking money. I'm glad I used a credit card.
Overall Rating:
Support:
Price:
Comments
Fraud! - tankknight
Nope, not impatient ... Only after they refused to answer ANY emails I sent did I post. Also, I never received the software. Fortunately, I mostly use AMEX and since they are modern, this Vaporware charge was pulled from my account instantly. A couple of weeks would go by before this company apparently would respond to AMEX too, but AMEX did not bill me and eventually notified me that they had resolved it.Tuesday, April 04 2006 @ 03:31 AM PDT
Fraud! - tom2h
I think you might have just had a bad outing with them. I have been a customer of theirs for 6 years and never had a problem. I have reccommended the product to several friends and they were completely happy with the service as well. They have always done what they said and been prompt with responses.Don't get me wrong, I am not disputing that you didn't have a bad experience, it just sounds as you might be more of the exception rather than the rule.
Tuesday, April 25 2006 @ 01:58 PM PDT
Fraud! - MeV
Boy, are you ever impatient. In the old days, you had to wait 6-8 weeks once you placed a mail order to hear from the company before they were required to notify customers of a delay in shipping. Those laws are still on the books. When I bought an upgrade from their web site, it took about 3-4 weeks before I got it. It cost all of $25 and was worth the wait. If the demo isn't working for you, download something else and use that instead.Good luck with the credit card company. They operate on the same 6-8 weeks timescale.
Hope your not this way in bed.
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Monday, April 03 2006 @ 12:59 PM PDT