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EarthLink TotalAccess 2005

EarthLink TotalAccess 2005

software for their service

Version:  3.5

   [ Views: 2767 ]

Uninstalling

Feedback Type:  Troubleshooting Report

Contributed by: mstoops_1 Wednesday, June 22 2005 @ 09:51 AM PDT

Product Platform: MacOSX

Used Product For: Less than a month

The short: TotalAccess' ScamBlocker makes a local proxie on HTTP port 8090, which screws up Safari, iTunes, and probably any other Apple software that uses HTTP (Firefox continues to work).

The long:I have only used this tool to evaluate it for my boss, and therefore have only used it a couple of times intermittenly. I just updated from 1.3 to 1.4, but decided to remove TotalAccess from my system because it offered no advantages other than allowing me to quickly set phone numbers for travel. When I removed it from my system, I suddenly lost the ability to use Safari (FireFox and terminal still worked). I do not have a subscription to MacFixit so I set out to figure what happen on my own. Interestingly, when I reinstalled TA1.4, Safari started worked again, but ONLY when I had TotalAccess' ScamBlocker enabled. When I quite TA1.4, again Safari failed. Longer story short, ScamBlocker enables an http web proxie on port 8090 on the local machine. If you remove this product and cannot access the web, go to the Network System Preference pane, and make sure that under Proxies for each of your interfaces (it did it for Airport and Modem on the recently active Locations) that you clear out the Web Proxy (HTTP) check-box. If you set up any other recent locations with TotalAccess, make sure to check all Location's Proxies.

What a flipping nightmare! Earthlink makes NO mention of this in their uninstall directions.

  
System Info:

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Comments

5 comments |

Uninstalling - mstoops_1

Since I can't leave well enough alone, I had to poke it with a stick one more time (hey, I LIKE bee stings!). Anyway, now that I've manually forced the http proxie off, now ScamBlocker properly unsets the local proxie if I turn ScamBlocker off. So, this is obviously an intermittent issue. The "fix" is there for anyone who might have screwed with things like I did, and can't get TA to fix itself.

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Wednesday, June 22 2005 @ 10:07 AM PDT


Uninstalling - mtcon

This sure explains why Web Proxy (HTTP) always has a check mark with TA installed & ScamBlocker enabled even though I previously unchecked it & locked the network preferences panel. ScamBlocker for me works wonderfully as it has alerted me numerous time to fradulant web sites before I accessed them. Typically the way it has worked is I'll get what appears to be a legit e-mail from a company I have done business with that directs me to a web site. Clicking on the web site link in the e-mail envokes ScamBlocker which alerts you the fact that the said site is indeed fradulant & shouldn't be accessed. TA may not be the most elegant or documented utility around but their ScamBlocker & SpamBlocker work & to me at least are indespensible.

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Thursday, June 23 2005 @ 03:48 PM PDT


Uninstalling - mtcon

This sure explains why Web Proxy (HTTP) always has a check mark with TA installed & ScamBlocker enabled even though I previously unchecked it & locked the network preferences panel. ScamBlocker for me works wonderfully as it has alerted me numerous time to fradulant web sites before I accessed them. Typically the way it has worked is I'll get what appears to be a legit e-mail from a company I have done business with that directs me to a web site. Clicking on the web site link in the e-mail envokes ScamBlocker which alerts you the fact that the said site is indeed fradulant & shouldn't be accessed. TA may not be the most elegant or documented utility around but their ScamBlocker & SpamBlocker work & to me at least are indespensible.

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Thursday, June 23 2005 @ 03:49 PM PDT


Uninstalling - kicks92

Thank you so much. I have been trying to get rid of Total Access for a year. I would have never found the proxy problem. I am cruizing with Safari again. I was on online help with earthlink for an hour today and was getting nowhere. so I finally signed off out of frustration. The guy was having me do stupid stuff like uninstalling and reinstalling Explorer. I was a happy earthlink user for many years but I have now switched to hi speed with another provider. I am disappointed that earthlink is not aware of the problem with the unistall procedure.

Anyway, Safari, Explorer and Itunes(radio) are all working now.

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Friday, July 22 2005 @ 04:57 PM PDT


Uninstalling: Yeks, and thanks a lot - WannaBteacher

Yeah, I didn't know that was the exact problem that prevented me from using system update. I couldn't get that port (8090) to do anything for me. It (TA) blocked everything no matter what browser I used from firefox, Mozilla, and Camino. However, after I got a kernal panic, my login screen froze, I ended up doing an archive and install. The TA update wasn't included, now everything is working great again w/o the TA update and I made sure that the http proxy is not checked nor activited until I get the other updates installed.

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Monday, September 19 2005 @ 06:04 AM PDT