Hi I'm Søren Rehné from Knowbody.
I can understand your consern regarding
registration for the product.
But you will not get spammed! We are a small company,
that earn money on making customer specific developments.
So we are not producing that many products anyway.
E.g. NO risk of being spammed.
But there is another reason for the email.
Working in the graphical industry for more than 15 years,
I've seen a lot of plugins and Extensions where customers
forgot to check for updates. Especially in the good old
Quark days (before we moved completely to InDesign) we
found that extensions could regulary crash Quark.
The updates were important to avoid the crashes.
By registering the product we are able to inform you
of important updates.
And there is another reason:
Our plugins are ALL:
- Demo version
- FULL version
- DEBUG version
This can be done due to the use of the KLiC plugin.
We are actually able to help customers, that have
a problem with one of our products, in a way, that
even Adobe has found interesting:
If a customer problem arrises the customer can allow
us to make a live debug while he/she is running the
plugin.
This way we can solve problems that might not arrise
from the plugin but might be a customer specific
environment problem.
Example: We had a customer that suddenly complained
that the plugin would not work at all. We started the
debug and 2 min. later the KLiC plugin streamed us
live info that showed, that the FILE SERVER was not
able to handle special characters. The customer had
just updated a PC and it was no longer able to support
Mac's with æøå. So a problem that we would NEVER be
able to see at Knowbody was now solved in 2 min.
The customer was VERY pleased with our performance.
So basically I just wanted to let you know, that it
isn't for any spamming purposes... we simply want
to make sure that our customers have a good experience
with our products.
All the best from Denmark.
Søren Rehné
Knowbody TuneIT
control ITunes from InDesign
Version: 3.0.6
Re: now this is some idea
Feedback Type: Commentary
Contributed by: S??????ren Rehn?????? Wednesday, May 18 2005 @ 11:12 PM PDT
Product Platform: MacOSX
Used Product For: Less than a month
Recommend Product: YES
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