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Mac OS X  |  System / Utilities  |  Other System / Utilities  |  SuperDuper  |  Exemplary Product, Service and Support

SuperDuper

SuperDuper

Backup, clone, and restore your information.

Version:  2.6.2

   [ Views: 889 ]

Exemplary Product, Service and Support

Feedback Type:  Commentary

Contributed by: ecodoc Sunday, April 17 2005 @ 08:02 AM PDT

Product Platform: MacOSX

Used Product For: 1-6 months

Recommend Product: YES

SuperDuper works as advertised. And next to your credit card, it is the most important life saving tool for the Mac. Remember the adage about back up: 'there are two kinds of computer users --those who have lost their data and those who will lose it--unless you have a back up strategy!' SuperDuper makes it as easy as it is possible.
But that is not all. Six months after purchase I needed support and I was offered it with a smile almost before I completed my email. Mr. Gates should send his support staff for training to the same school.
In short, highly recommended. Very useful. (By the way I have paid full registration price for the software and received no encourgagement to send feedback. This is a public service broadcast folks as practised in England.) Question: why will it not back up to a DOS disk so that at least the data files can be accessed on a windoz box in case of emergency. Any Thoughts?   

6 of 6 users found this helpful.

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Comments

5 comments |

Cloning to Windows - dnanian

In general, we haven't found the file system support for FAT32/DOS/etc robust enough to clone to. And, since we're trying to create something that, once restored, can be used, we felt that allowing copying to Windows was a recipe for disaster: it just doesn't round-trip back 100%...

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Sunday, April 17 2005 @ 01:15 PM PDT


Cloning to Windows - ecodoc

I was hoping that there would be a script that will allow relavent files (only) to be backed up to a DOS disk. Right now I use SYNCHRONIZE for this and SuperDuper for every thing else. I can not see that apart from helping the economy, there is any reason for users to be not offered the choice from within the same and one application.
I accept entirely that SuperDuper does very well what it claims to do and we should be grateful for that (see my feed back above) but by adding the option to back up files to DOS it would make SuperDuper (which is stable, robust and reliable) even more perfect!
Would appreciate your thoughts on whether you will consider offering this as a user requeseted option.
Best wishes

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Tuesday, April 19 2005 @ 06:30 AM PDT


Cloning to Windows - dnanian

We always take every comment into consideration, this included, so thanks for offering it.

Note that we do allow storage of files on a Windows volume, but require those files to be placed inside a sparse image, so that their unique properties can be properly preserved. (See http://www.shirt-pocket.com/forums/showthread.php?t=81 for a bit more information about this particular technique.)

That said, it doesn't allow direct retrieval from a Windows machine, which seems to be what you're requesting.

Another option for you might be one of the bits of software that allows Windows machines to access Macintosh volumes. As the extra attributes, permissions, metadata and the like will be stripped off only when viewed from Windows -- retaining them on the disk itself -- this would allow a 'lossless' backup that would still be accessible from Windows in full.

Hope that's useful, and thanks for your comments and suggestions!

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Tuesday, April 19 2005 @ 07:37 AM PDT


Cloning to Windows - macfeller

I, too, have used Synk but was not entirely happy with it and had seen how good SD! does what it does. And then a few days ago I had to back up a large directory of mostly just folders and their files. There were a couple little apps I have not commited to adn so they were not on my boot volume. A problem with the odd package is buried in it's contents may be a file that has special privlidges and mere Finder coying doesn't easily suffice. Luckily I fired up Synk and it did the trick. It would be nice if SD! allowed such drilling down.

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Tuesday, April 19 2005 @ 01:12 PM PDT


Cloning to Windows - dnanian

I'm not entirely sure what you mean, but c'mon over to the Shirt Pocket forums and give a more complete description. Following conversations here is difficult because I have to poll for them... thanks.

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Tuesday, April 19 2005 @ 06:24 PM PDT