upgrade too expensive - cabelsa

Hello,

Once again, we haven't charged for a Transmit update in over two years, and unfortunately, to continue development, we have to make a little bit of money to stay around. :)

The upgrade price from 1.0 to 2.0 was $16.95. This update, from 2.0 to 3.0, is only one dollar more ($17.95 -- not $19 as you suggest), and contains tons -- tons -- of new features.

Transmit 3's feature set is very significant, and it does things no other FTP client can. I urge you to check i tout. We think you'll find it worth every penny.

Etc.

Best,
Cabel / Panic

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Wednesday, February 16 2005 @ 03:47 PM PST

upgrade too expensive - kunstmaler

sure! i believe you! but nevertheless, captain is better value. its a simple price question - your update price plus another 7 USD buys me a brand new version of captain ftp which works internationally (ie. cyrillic encoding). and when you publish version 4.0 in - lets say 2006 - you'll probally try to extort another 20 USD from me (30+18+20 = 68 USD...). take a look at macjournal. the programmer tried to charge 30 USD for the full version at first this january and had to reduce to 25 USD after a lot of protests. after all, this a capitalist world. charge less and you'll sell more...

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Wednesday, February 16 2005 @ 04:01 PM PST

upgrade too expensive - cabelsa

Thanks again for your comments! I definitely understand your point.

Unfortunately, most if not all software works in the way you describe. Of course when you buy software and then, in the future, buy its updates, you'll always end up paying more than the cost of buying it new having never owned it before. That's unavoidable. But, you're forgetting that you get to use that software that whole time, while the new user doesn't! :)

While _your_ Transmit may be one year old, in reality Transmit 2 itself is over two years old, and we've not charged that whole time for the many updates we've provided -- that's two years of development with no development revenue from existing customers. We think over two years is a really fair period of time to wait before charging, and $17.95 is a really fair price -- 40% off full price!

It's only $18 bucks for practically an entirely new program with a gallon of new features (at least, we worked on and changed virtually every single area of the code.)

As a side note, Transmit 3 now supports international encodings via the "Text Encoding" menu. Cyrillic should work just fine! So, sure, for $7 more you could end up purchasing a new FTP client that may have _less_ features -- maybe not the best use of your cash! :)

Of course, you can always use another program -- no problem. If you prefer another FTP client, we'll be sad, of course, but it's great that we have choices! However, we happen to think Transmit is the best FTP client bar none, and well worth it. Fortunately, most of our users seem to agree, and are upgrading!

If you have any more feedback, feel free to e-mail me directly and we'll give it some thought (as always)! And thanks again for taking the time to explain your opinion.

Best,
Cabel / Panic

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Wednesday, February 16 2005 @ 05:50 PM PST