$89 but crashes repeatedly - A. U. Freiburghaus

From: isirs@whitepj.com
Subject: Re: EN7.0.0 crashes on formatting in CWYW and freezes Word X
Date: Wed, 16 Jun 2004 13:03:43 -0700 (PDT)
To: daniel.ellington@Thomson.com

Do you use Track Changes? If so, before Endnote can format the bibliography all existing track changesin the document need to be accepted or rejected.

There can not be any existing track changes in the document during the format of the bibliography.

If the above does not resolve your issue, below is a list of possible solutions to resolve your issue although I have a good feeling the issue is either track changes or corrupted code in the document.

Steps to identify problem:
1) Check to make sure that customer is using the latest version of EndNote (http://www.endnote.com/support/enupdates.asp) or Word (http://www.microsoft.com/mac/downloads.aspx).

2) Does freezing occur in a new Word doc?
- If not, possible corruption in Word doc.
- Unformat citations on current doc, copy/paste into new doc, reformat new doc.

3) If freezing does not occur on a new doc, possible conflict with Track Changes.
- Make sure that Track Changes is not enabled.
- First, make a copy of the Word doc for backup.
- In Word, click ìTools>Track Changes>Highlight Changesî. Make sure ìTrack Changes While Editingî is unchecked. If this setting was checked:
- In Word, click ìTools>Track Changes>Accept or Reject ChangesÖî.
- Click the ìAccept Allî button and click ìCloseî.

4) Still hangs, possible corruption of Word Preference files.
- Quit applications, go to the OS X hard drive, select Users>User name icon> Library folder>Preferences folder>Microsoft folder and rename the Word Settings, Carbon Registration Database and Office Registration Cache X files by placing an x in front of the file name.
- Then, go to the EndNote f folder (inside this Preferences folder), rename the EndNote Prefs file and the EndNote CWYW Prefs file and then restart EndNote and Word (and make sure that there are not both EN7 and EN6 Pref files listed together).
- If using Mac OS 10.3.x (Panther), go to the Apple Menu>System Preferences>Security and make sure that FileVault is not running.

5) Still hangs, possible corruption of Wordís Normal file.
- Quit all applications, go to the Microsoft Office X folder>Templates folder and rename the Normal file to xNormal, restart EndNote then Word.

6) Still hangs, possible incompatibility with non-English grammar check function in Word X.
- Turn off the Grammar checking feature in Word.
- Go to the Word menu, choose Preferences, and select "Spelling and Grammar".
- Uncheck all boxes under grammar and try again.

7) Still hangs, possible Visual Basic Editor problem.
- In Word, go to Tools>Macro>Visual Basic Editor.
- If VBE starts and shows a Projects window, go to Word in the menu and select Close and return to Word.
- If VBE does not open and shows an error such as "cannot load macro storage," proceed with the following steps.
- Go to the Office X folder, then to the Office folder and locate these four files:
- MS Component Library (Carbon)
- MS OLE Automation (Carbon)
- MS OLE Library (Carbon)
- MS Structured Storage (Carbon)
- Temporarily move these four files out to the desktop, and start Word. You'll get a message that there isn't enough disk space, and Word will quit. After getting this message, move the four files back to where they were, start Word again, and the problem should be resolved.
- If the above does not fix VBE, reinstall MS Word and run any Word updates/patches.
Note: The VBE fix usually helps the Document window not active message, so the VBE fix might not work in all cases.

8) Still hangs, check to make sure that the User Account and both EndNote and Word are residing on the same drive/partition that is running the system (or has the system folder).
- If the User Account is created on another partition, try the following:
- Create a user whose Home is on the default partition.
- Log in as that user and start up Word.
- Now find the file "Carbon Registration Database" in that user's Library (Home->Library->Preferences->Microsoft) and copy it to their Public folder.
- Now log out, and log back in as yourself and drag the "Carbon Registration
- Database" into your preferences, replacing the one already there.
- Also make sure there arenít any unusual characters in the name youíve assigned to your hard drive. An easy way to tell this is to look at the hard drive icon on your desktop and verify the drive name. If there are any strange characters, you may try temporarily changing the name to remove them.

8) Still hangs, possible corrupted User profile.
- Create a new user account with Admin privileges on the same partition as the system and try installing Word and Endnote on new user account.

9) Other items to try:
- Make sure that the customer is using the latest 10.x ìPointî release, doesnít necessarily have to be the latest product release.
- Repair disk permissions:
- For OS 10.2.x or 10.3: Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select your hard disk, then click the First Aid tab. Click the button to "Repair Disk Permissions".
- For OS 10.1.5:
- Download the Repair Privileges utility, free from Apple, and run it: <http://docs.info.apple.com/article.html?artnum=106900>

Other things to consider when word is running slow, etc.
1) Work in Normal View as much possible. This is a power-saving mode and should
make things a lot quicker.
2) Turn OFF the settings in Tools>Autocorrect that you don't need. Most of
them create more troubles than they cure anyway.
3) Give careful consideration to your Preferences>Save>AutoRecovery Save
interval. The shorter the interval, the more frequently you will be interrupted: the longer the interval, the more data you stand to lose if you get a crash. The default setting is probably best.
4) Turn Preferences>Save>"Allow Fast Saves" OFF and "Always make backup"
ON. Fast Saves causes documents to corrupt on modern file systems.
5) Turn off Automatic Spelling and Grammar and Word Count if you are not using them. Dynamic Word Count is rather hungry and particularly useless unless you are a lawyer filing court papers.
6) Also, there are certain add-ins which can slow Word down. Check the Office> Startup Items> Word folder. If you see the Acrobat plug-in PDFMaker, get rid of it. You don't need it with Word's built-in ability to save as PDF.



Thank you for contacting Thomson ISI Researchsoft Technical Support.

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-------------------------------------
Daniel Ellington
Technical Support
Thomson ISI ResearchSoft
Berkeley, CA, USA
(408) 987-5609
http://thomsonisiresearchsoft.com/contact/

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Saturday, December 04 2004 @ 09:28 AM PST

the problems are real - dpdp

Sorry, but none of these ideas help. Some of them, in any case, are only relevant to earlier versions of Endnote and Word. No, there is clearly something very wrong with Endnote 8 (and with the process that produced it and placed it on the market, given the other comments that have appeared here).

Reply to This

Monday, December 06 2004 @ 07:46 AM PST