Why is this commercial software? - davecotter

>I was so relieved to find this
so was I

> but I have some issues
hmmm, yes, it seems you do! :D Well, i've got some in return.

> I can't get it to import music from the sample files it comes with
did you follow the directions?
http://home.comcast.net/%7edavecotter/add.mov
It's visual. it's hard to misunderstand.

> I can't even place them in the ~/Music/kTunes folder and have them
> show up in the library.
Ooooooh, so you did NOT read the directions before spilling your frustration here. Okay, I see.

> Sometimes when I launch, quit, or open or close the preferences, I get
> an assert error.
that means you perhaps have been futzing inside the ~/Music/kTunes/kTunes Music/ folder. This is a no no. Throw out your "kTunes Music Library.xml" file and run again. You'll have to re-"File->Add to Library..." your sample files, but this will rebuild your database. if that still doesn't work, it means you've messed up your "kTunes Music" folder. Best to chuck the whole kTunes folder and start again. Could also mean you ran a very old version a while ago and then jumped to this version. same solution, chuck the library.xml file, or the whole kTunes folder.

> Why does it cost anything at all?
TANSTAAFL. The market demands it. Against abortion? Don't have one.

> I can't review the functionality very well, except that it doesn't work
Right. If I haven't read the help files / FAQ, or contacted the developer for perhaps some personal help, well then the very first thing I want to do is post a public review telling the world that it doesn't work, so I can look smart. Good job! :D

> I [...] might even consider buying it if the price is significantly lower.
save your pennies, i don't need them, but thank you for playing.

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Monday, November 15 2004 @ 07:07 PM PST

Why is this commercial software? - RacerDev

Wow, seeing how you criticized someone who criticized your app, I will pass on this one. In my experience it is really a bad sign to see a developer publicly insult a "customer" this way. Shows really bad style and customer service. Your explanation: read the docs. Let me ask you this: Did you have to read the docs to use iTunes? I am guessing that most people don't read the docs, and iTunes is such an app that you really don't need to. You have basically copied the iTunes interface, nearly icon by icon, which I don't understand how Apple allows this, so your app should be as easy to use as iTunes, yes? I was really interested in your app until I read your condescending response to some legitimate gripes, which hey, as a developer you need to accept, or you will never cut it as a successful software developer. Add that to the fact that people can easily buy a REAL dvd/karaoke with cd+g for less then $100, which is less then your player... Go figure.

And let me quote this:
> Sometimes when I launch, quit, or open or close the preferences, I get
> an assert error.
that means you perhaps have been futzing inside the ~/Music/kTunes/kTunes Music/ folder. This is a no no. Throw out your "kTunes Music Library.xml" file and run again.

So basically it is the users fault that the app crashed? Again as the developer shouldn't you make sure your app has some sort of Exception Handling to prevent failed assertion errors or the likes? Yeah, I have developed software so I do know what I am talking about... And you have to expect that the user is going to do something cooky that you don't want them to do and your app should be written to handle it.

Don't get me wrong, I have respect for software developers, but when they openly slam someone for sharing their viewpoint, even if it is partly because they didn't read the docs, then I take exception to that rule.

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Saturday, February 19 2005 @ 07:03 PM PST