For just under a year now online updates continue to fail whilst we wait for Mackiev to build a new update server. It leads you to question if this product has a future once it comes out of the box- at the moment it is a stagnant resource. Anyone wanting a comprehenisve - UPDATED resource should get Britannic on DVD (now 2005). I have had both for last three years and I continue to be impressed with Britannica's product, support and customer service. If anyone at Mackiev is listening, turn off your auto responders and get your act together!