Listen to these people...Had the same problems as did James...Linksys is NO HELP and now my router does NOT WORK; error lights flashing, HARD reset did not work, pressing reset does not fix the problem, and above all LINKSYS IS NO HELP. My router is 1 1/2 years old, worked fine till I downloaded this software, now LINKSYS is saying they cannot help; maybe even my router if screwed...WTF! I had the same problems as James; the upgrade failed to installed due to server problems. DO NOT DOWNLOAD THIS UPGRADE! NO SUPPORT FROM LINKSYS...LOL Sincerely, B.