The tech support can not be evaluated, because there is none. People revile this software in a manner unseen in any other reviews. Personally, after almost twenty years of using Macintosh based software, and struggling with DoveFax, FaxSTF, Zoom products and more, I would rather crawl from Boston to California and hand someone a piece of paper than use any SmithMicro product.
I lament the passage of Global Village - it proves that it takes more than product excellence to survive. PageSender is a good, much less expensive alternative for those who feel they must fax - and the developer has literally stayed up all night to correct problems that affected only me and three others. Responsiveness, intuitiveness and doing what you say count for a lot. Further, in this day where almost any competent business person, regardless of their distate for Microsoft, is using Office; anyone who thinks a hand marked fax is superior to redline softcopies of documents is a Luddite. I save my clients hundreds of dollars a month by using word document attachments instead of faxes. REVIEW: FaxSTF is buggy, overpriced, inferior to lower priced products, and not supportd by its developer. To paraphrase LeMonde in their review of the Ramones first album: Merde! Je deteste ce sofware!