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Mac OS X  |  Design / Graphics  |  Publishing  |  QuarkXPress  |  Bad customer service - need I say more?

QuarkXPress

QuarkXPress

Page layout and design for print and web.

Version:  8.12

   [ Views: 274 ]

Bad customer service - need I say more?

Feedback Type:  Commentary

Contributed by: marcginnys Wednesday, February 11 2004 @ 04:12 PM PST

Product Platform: MacOSX

Used Product For: Less than a month

Recommend Product: NO

Oh, but I will. Really, after the latest round of just trying to *buy* upgrades for Quark, and then trying to get the License Administrator and PC versions to work, I hope the entire Denver-based company and their Indian-outsourced contingent go to h**l.

A simple license consolidation took the better part of eight weeks, people, to complete. Then, it took another solid two weeks to get the clunky Java-based License Administrator to work. The PC copies, which for some inexplicable reason couldn't be rolled into the serial number consolidation, would never install because whoever it was who took my upgrade order never bothered to encode the old serial numbers into the upgrade activation code. Another lost week of straightening that out.

Frankly, I have NO interest in this update at all... I know it will cost me a week or two of pain. Maybe more.

We are a large printing firm, and more and more I'm finding I can steer our customers away from the upgrade to QX 6 and toward ID 3. Slowly but surely Quark is deservedly having its lunch eaten. Good riddance, I say. They've abused their customers long enough.

  

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