It amazes me that people post to this forum before or at the same time they contact us. I would think that they would give us a chance to solve their problem before posting here. I suppose people have been so thoroughly conditioned to expect poor or no response from technical support that they don't think to try it first.

If you have a problem with any of our products, send us email at <support at qdea com>. You'll need to add the at sign and the dot to the email address, because we prefer not to receive spam. We typically respond within 24 hours (48 max, not counting weekends) and we *always* respond.

For the particular problem that "joat-mon' mentioned, uninstalling the software (use the File menu to choose "Uninstall") and then reinstalling seems to take care of it. We are investigating what's happening so that we can eliminate the problem.