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Mac OS X  |  Drivers  |  Other Drivers  |  HP OfficeJet D series  |  HP Chat Support - Fun Stuff :-/

HP OfficeJet D series

HP OfficeJet D series

printer driver for the all-in-one D series

Version:  7.3.1

   [ Views: 360 ]

HP Chat Support - Fun Stuff :-/

Feedback Type:  Commentary

Contributed by: halimedia Friday, January 23 2004 @ 04:05 AM PST

Product Platform: MacOS,MacOSX

Used Product For: Over One Year

Recommend Product: YES

I own a OJ d155xi, and - needless to say - I've had my misgivings about the OS X drivers. Otherwise quite a good device. As others have noted, the URL for the 6.3.4 update is dead. So I figured I'd let them know, using their Chat Support. Here goes the transcript:

Chat Transcript Begins Here
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HP Rep: Welcome to HP Total Care. How may I assist you today?

Me: Hello!

HP Rep: Hi.

Me: I have a problem with the most recent downloadable installer for the OJ d155xi on Mac OS X...

Me: Here's the URL: ftp://ftp.hp.com/pub/softlib/software2/COL1283/oj-3865-7/D_634_EN.smi.hqx It doesn't work...

HP Rep: I apologize for the inconvenience.

HP Rep: Thank you for using HP Total Care. At the present time HP does not offer Chat Support for this product in the Macintosh operating environment. HP does offer full support for your product in the Macintosh environment through our telephone support teams. They can be reached by calling us at 1-800-474-6836 or 1-800-HPINVENT. We apologize for the inconvenience and look forward to serving you.

Me: So that's all?

HP Rep: For further assistance, you may call us at 1-(800)-474-6836 or 1-(800)-HP invent. We will be glad to help you.

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Chat Transcript Ends Here


Great stuff, isn't it? Gives you these warm, fuzzy feelings, knowing that you're a first class customer...   

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