Existing users, 
netOctopus
network & lab administration & management tool
Version: 5.1
NetOctopus 4.2.1
Feedback Type: Troubleshooting Report
Contributed by: Daniel^B Saturday, November 01 2003 @ 11:15 AM PST
Product Platform: MacOS,MacOSX
Used Product For: Three Months
Recommend Product: YES
We're running NetO 4.2.1 on 19 Quicksilver Dual 1-Gig boxes (OSX, 10.2.6) and have 3 workstations where NetO will not run properly--as described by Jlussow. These machines are all CC-Clones of one another, same hardware config on all. On three the installer installs the client, however, these G4s never show to the Admininstrator. We've spent a ton of time trying to get these boxes to behave. This is all within a single subnet.
Anyone know if installing as root will fix this? That's the only suggestion we've received to solve this issue. Have tried this using console a couple of times but the installer refuses to run except in the GUI.
Also, anyone know how to get the snmp NIB to install without an error? There's no documentation for this component.
Daniel
System Info:
Comments
NetOctopus 4.2.1 - briandolan
Delete /Library/Preferences/com.netopia.netOctopus Agent.preferences on all the client machines that aren't showing up under NetO admin.Restart the machines after you delete the prefs.
Then try to bind the clients from NetO admin.
You should be able to see the clients now. Good Luck.
Brian
Wednesday, April 07 2004 @ 01:35 PM PDT
NetOctopus 4.2.1 - Wonder Boy
You should really contact Netopia support so the problem can be resolved. Jlussows problem was totally different. He had a real problem on the PC Agent side not Mac, but with only a few machines due to some incompatibilities which were eventually resolved.Do not install as root as this causes file permissions problems, nor will it resolve your issue. Support can be reached at (510) 597-5400 or email at ask_netopia@netopia.com. Or call the 800 number if you have acurrent maintenance contract.
Reply to This
Monday, November 03 2003 @ 03:15 PM PST