Existing users, 
from Intego. I was not expecting a reply for at least a couple of months, so I was pleasantly surprised by their prompt reply. It took them 2 days, and I am certainly impressed.
What didn't make me very happy was the content of the email. Version 10.3 is not an update, it is an "upgrade", so if I want it I have to pay $40. I don't mind paying for upgrades, but considering that I got the software less than a year ago, and that I didn't use it for a long time because of all the bugs -which I reported and NEVER got a reply or any type of help- I don't think this "upgrade" is for me.
Perhaps with the new level of customer service this software may be worth it for new buyers. I do suggest that people try it and decide.
Based on my experience with this software, as well as VirusBarrier and ContentBarrier, and my experience with the complete absence of any type of support, I am not going to purchase this product. Maybe they'll fix the current bugs until 10.3.4, and in six months they'll decide that 10.3.5 is an "upgrade" available for the incredibly low price of $40, or $35 with the coupon :) That's certainly not the type of company that will get my business
Intego NetBarrier X5
Maintain your security while surfing the Web.
Version: 10.5.5
I just got an email
Feedback Type: Review
Contributed by: Somebody Wednesday, August 27 2003 @ 12:57 PM PDT
Product Platform: MacOSX
Used Product For: Have Not Tried
Recommend Product: NO
Overall Rating:
Price:
Comments
I can see your point - Somebody
Still, most software developers will offer free upgrades if the software purchase was fairly recent. While my purchase was made about 6 months ago, for many months I was pretty much unable to use the software. Also, the other software I purchased from Intego at the same time is "supposed" to include free updates for a year. Of course, they may call them "upgrades" now and start charging money for them.A lot of the software I have for OS X has been continually updated, and upgraded, free of charge or for a reasonable amount of money. I have purchased quite a few upgrades for my software and I've been happy to do that. I have even paid for software when payment is voluntary, but in the case of Intego I am not happy at all that I received no support whatsoever after my purchase, the software was unusable until a couple of months ago, and now they are charging for this "upgrade." I will not get the upgrade. If other people want to buy the software that's fine. Apparently their support has improved greatly, so that's a big plus.
Thursday, August 28 2003 @ 12:02 AM PDT
I can see your point - Stephane
I would really be interesting to know which part was unusable until a couple of months ago since the last update was in January. If you have trouble with a software you think are due to bug, file a bug report. That's what I always do. You can't take for granted that a developer will lurk any web site in the world and fix a potential bug if it's just stated "that it didn't work".Thursday, August 28 2003 @ 01:40 AM PDT
I can see your point - Somebody
I would like to know too :) On OS 9 I could have probably figured out what was going on and maybe solve it if it was a problem with an extension or another program for example. On OS X I can't do that. My knowledge when it comes to OS X and its inner workings is more limited.Regarding the "bug report" I guess that if I send them an email asking for help because their software is not working that may be considered reporting a bug. Usually I'm very specific when software developers have asked me to beta test their pre-release software, and not only have I sent bug reports, but also comments and suggestions for improvement. One time when the final release of a certain software came and I wanted to buy it the author said I had already paid for it with my help and suggestions, so I guess I know a bit about working with software developers and correcting bugs.
In this case, I have no desire to "work" at solving a problem for a company that offered absolutely no support to its customers. Also, I'm not sure whether the problem was with Intego's programs or if it was caused by other programs. I think I was getting a bunch of unexpected quits, and I was unable to update some of my Intego software. I uninstalled and reinstalled my Intego software MANY times, and often it would work a couple of times and then fail again. I believe a lot was solved when Intego finally released a newer version of Net Update. I also considered that I may have had a corrupted preference file. Again, I would also like to know what was going on, but I don't :) I know that they did not reply to my emails when I asked for help, and pretty much gave up on their software until they released the "fixed" Net Update. From reading past reviews here, I know I was not the only one having problems. Perhaps those reviews are still available.
Thursday, August 28 2003 @ 12:30 PM PDT
I just got an email - Wm. Cerniuk
It is not a matter of time but rather the nature of the upgrade. There are so many features and so many improvements it is a NetBarrier Pro and not really even an 11 let alone a 10.3Reply to This
Wednesday, August 27 2003 @ 07:54 PM PDT